RETURNS, EXCHANGE & REFUND POLICY
- Refund/replacement can be made only if the customer establishes that the quality of the product delivered is not good / they have received damaged / tampered product/s.
- Requests for refund or replacement must be raised within 7 days of delivery of the product at Product page.
- Returns for replacement/exchange will be arranged for pick-up through our logistic service partner. However, in the event the logistic service partner is unable to do so, a notification regarding the same shall be sent to you, for dispatching the product using a reputed courier in your respective area to the address mentioned in the notification.
- Return for replacement/exchange are subject to verification and checks in order to determine the legitimacy of complaint/return. Your product shall be checked for the following conditions:
| For | Conditions |
| Correctness | Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag/ product label should not be removed and clearly visible. |
| Completeness | All in-the-box product instruction manuals, freebies, warranty/guarantee cards and combos (if any) should be present. |
| Non Usage | The product should be unused, unwashed, unsoiled, without any stains, sealed and with non-tampered quality check seals/ warranty seals. |
5. Products may be rejected for replacement/exchange if they are not returned as per the conditions mentioned above.
6. If the product received does not pass the verification and checks, the product shall be shipped back to you.
7. Refund/replacement shall be issued to you only after the product is received and have passed verification.
8. Replacement is subject to availability of the product (category and quantity) and is limited to one request.
9. In case the replacement product is out of stock, a refund shall be initiated within 7 days
10. If the price of the replacement product is lower than the amount paid by you originally, a coupon code for the balance amount will be emailed to you.
11. Products sold as combos/sets cannot be replaced or exchanged individually.
12. www.karuka.Co (CORE CRAFT DOMAIN PRIVATE LIMITED), shall not be responsible for the products returned by mistake. In circumstances where a product not belonging to www.karuka.Co. (CORE CRAFT DOMAIN PRIVATE LIMITED) is returned by mistake, www.karuka.Co. (CORE CRAFT DOMAIN PRIVATE LIMITED) shall not be accountable for misplacement or replacement of the product and shall not responsible for its delivery back to the you. You waive any and all claims against www.karuka.Co. (CORE CRAFT DOMAIN PRIVATE LIMITED) in this regard.
MODE OF PAYMENT FOR REFUND
We will initiate refund to the following modes:
| Payment mode | Refund mode options |
| Credit card/ Debit card/ Prepaid Payment Instrument eg. Wallets | Credit card/ Debit card/ Prepaid Payment Instrument eg. Wallets |
| IMPS/Bank Account through net banking | IMPS/Bank account through net banking |
| UPI | UPI |
| Gift card/ Gift voucher | Gift card/ Gift voucher |
- We may request for information/documents to verify your credentials before initiating the refund.
- If the payment mode has expired or is no longer valid, we will refund you through one of the modes mentioned above as agreed by you.
- All refunds shall be made in Indian Rupees only.
REPEATED RETURN REQUESTS
- We reserve a right to impose such charges as is necessary to reimburse the expense of delivery and pick-up if we observe that you have a transactional history of repeated returns.
- We also reserve a right to make the products ineligible for return or refund or replacement, if we observe a transactional history of repeated returns.
- We may also notify that the facility of pickup for your returns has been withdrawn, in which case, you will have to bear your own expense and logistics to return the product back to us.
- The liability and risk of such returns shall be on you to establish your claim for return. Refund for returned products or replacement shall only be initiated if they pass through conditions mentioned above. If the product received fails to pass through the verification and checks, the product shall be shipped back to you, for which you will have to bear the expense.
Fraudulent Transactions
You will not be entitled to receive the product or refund or replacement of the same if we find that any transaction(s) by you have misused the Website/App to perform any action that is considered to be illegal, fraudulent, unlawful whether under any current legislation or not. We reserve the right to hold on to and forfeit such amounts received from you or to be received from you at a later date, or claim such amount from you against any taxes, duties, penalties, interest, losses, damages, liabilities, costs, expenses, claims, orders, judgments and consequences arising from investigation or enquiry by government or internal to us.